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Appointments by request · Pay at the studio (example)

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Help and FAQ

Quick answers about appointments, prices and payment. Policies marked example show the kind of rules the studio will publish.

Cannot find your answer? Message us from the Contact page.

Appointments

Is a request the same as a booking?

No. A request is a message to us. Your appointment is booked only when we send you a confirmation message.

How long until you reply?

We reply within 1 working day (example), Tue to Sat, 9am to 6pm.

Can I change or cancel?

Please give 24 hours' notice (example policy) by message and we will find a new time.

How long will my style take?

Each service shows a guide. Long styles such as braids can take most of the day, and we say how long when we reply.

Prices and payment

Are the prices fixed?

Prices are examples and start from the amount shown. Hair length, thickness and the style you choose can change the price. We confirm it when we reply.

How do I pay?

At the studio, after your appointment (example). Nothing is paid online in this demo.

Do I need a patch test?

For colour we may ask for a patch test before your first appointment. We will tell you when we reply.

What if I have an allergy or sensitive skin?

Tell us in your request. Check product information and stop any product that irritates. Ask a doctor or pharmacist if you are unsure.